Refund Policy
Last Updated: February 2025
At IgniteMotionLight, we're committed to transparency when it comes to our dApp development services. We understand that investment in decentralized applications represents a significant commitment, and we want you to feel confident about working with us.
This policy outlines the circumstances under which refunds may be available and the process for requesting one. Because blockchain development involves substantial upfront work and specialized expertise, our refund options are structured around specific project milestones and conditions.
Eligibility for Refunds
Initial Consultation Phase
If we haven't started active development work on your project, you may be eligible for a full refund minus any consultation fees already incurred. This typically applies during the first two weeks after contract signing, provided no technical architecture has been delivered.
Refund requests must be submitted in writing to help@ignitemotionlight.com within the specified timeframe for your project phase.
Pre-Development Stage
During the planning and design phase, partial refunds may be available depending on what's been completed:
- If only initial scoping meetings have occurred: up to 85% refund
- If technical specifications have been drafted: up to 70% refund
- If smart contract architecture has been designed: up to 50% refund
- If UI/UX mockups have been delivered: up to 40% refund
Active Development Stage
Once development begins, refunds become more limited because we've committed specialized resources to your project. However, if we fail to meet agreed-upon milestones without valid technical reasons, you may request a partial refund based on completed work percentage.
Technical Issues
If we determine that your project isn't technically feasible as originally scoped, we'll refund the remaining balance after deducting work completed to that point.
Service Delays
If we miss deadlines by more than 30 days without mutual agreement, you may request a refund for incomplete work portions.
Scope Changes
When project requirements change significantly, we'll reassess the contract and refund any amounts that don't apply to the revised scope.
How to Request a Refund
We've designed our refund process to be straightforward. Here's what you need to do:
Submit Written Request
Send a detailed email to help@ignitemotionlight.com explaining why you're requesting a refund. Include your project reference number and contract details.
Initial Review
Our team will review your request within three business days and respond with either approval, additional questions, or explanation if the request doesn't meet policy criteria.
Documentation Review
We'll assess what work has been completed, what deliverables have been provided, and calculate the appropriate refund amount based on this policy.
Final Decision
Within seven business days of your initial request, you'll receive our final decision including the refund amount if approved.
Processing Payment
Approved refunds are processed within 14 business days using your original payment method when possible.
Required Information
To speed up your refund request, please include:
- Your full name and company details as they appear on the contract
- Project reference number or contract identifier
- Specific reason for the refund request
- Any relevant correspondence or documentation supporting your request
- Preferred refund method if different from original payment
Non-Refundable Services
Some aspects of our work can't be refunded once delivered or consumed:
- Initial consultation sessions that have already occurred
- Technical audits or security reviews that have been completed
- Smart contracts that have been deployed to mainnet
- Custom design work that's been delivered and approved
- Third-party services or blockchain transaction fees we've paid on your behalf
- Training sessions that have been conducted
- Documentation and technical specifications you've received
Once a dApp has been deployed to a production blockchain environment, that portion of the project becomes non-refundable due to the irreversible nature of blockchain transactions.
Completed Milestones
Work that's been completed, reviewed, and accepted through our milestone approval process is considered final. You won't be eligible for refunds on approved milestones unless we fail to deliver subsequent dependent work.
Processing Times and Methods
Standard Processing Timeline
Most refunds are processed within two weeks of approval. However, depending on your payment method and financial institution, it might take additional time for funds to appear in your account.
Credit Card Refunds
Typically appear within 5-10 business days after processing. The exact timing depends on your card issuer's policies.
Bank Transfers
Usually completed within 3-7 business days for domestic transfers. International transfers may take up to 14 business days.
Cryptocurrency Payments
Processed within 48 hours to the wallet address you specify. Please note that blockchain transaction fees will be deducted.
Partial Refunds
When only a portion of your payment is being refunded, we'll provide a detailed breakdown showing what work has been completed and how the refund amount was calculated. This transparency helps you understand exactly what you're paying for and what's being returned.
Important Considerations
Before requesting a refund, consider that pausing or canceling development might affect your project timeline significantly if you choose to resume later. Blockchain development requires continuous context and momentum.
We're always open to discussing project concerns before they reach the refund stage. Sometimes adjusting scope, timeline, or approach can address issues without canceling the entire engagement.
If technical challenges arise, we'll typically propose solutions or alternatives before suggesting a refund. Our goal is successful project completion, not early termination.
Disputes and Questions
If you disagree with a refund decision or have questions about this policy, we encourage open communication. Our team is available to discuss your concerns and find fair solutions.
Escalation Process
If you're not satisfied with the initial refund decision, you can request an escalation to our senior management team. They'll conduct an independent review of your case within five business days.
Documentation
We maintain detailed records of all project work, communications, and deliverables. These records form the basis of refund decisions and are available for your review during the refund evaluation process.
All refund decisions are made in accordance with Taiwan consumer protection regulations and international business practices.
Questions About Refunds?
We understand that refund policies can raise questions. Our team is here to clarify anything that's unclear about this policy or your specific situation.